Frequently Asked
Questions

Amino H2O is sterile water containing 0.9% benzyl alcohol, which inhibits bacterial growth. It is a standard laboratory supply used in research settings. We offer Amino H2O in our accessories section as research supply.

Lyophilized (freeze-dried) peptides are very stable. For short-term storage (under 3 months), room temperature in a cool, dark place is fine. For long-term storage, refrigerate at 2-8°C or freeze at -20°C. Avoid repeated freeze-thaw cycles. Properly stored lyophilized peptides can remain stable for 2+ years.

Lyophilized (freeze-dried) peptides are highly stable and can last 2+ years when stored properly at -20°C or 2-8°C. Always store away from light and avoid repeated temperature fluctuations.

Orders are processed within 0-2 business days. Standard shipping takes 3-5 business days from fulfillment. Every order includes free shipment protection. Lyophilized peptides don't require cold shipping—they're stable at room temperature. All orders ship in discreet, unlabeled packaging.

Aminotek is a U.S.-based research peptide supplier. We focus on careful sourcing, documented handling and storage procedures, discreet and protected shipping, and responsive support. Our products are supplied strictly for laboratory and research use only.

All Aminotek peptides are sold strictly for research, laboratory, and educational purposes only. They are not approved for human consumption, veterinary use, or any therapeutic application. By purchasing, you confirm you are a qualified researcher and will use products in accordance with all applicable laws and regulations.

We offer damage protection on every order. If your product arrives damaged in transit, contact us with photos of the damage and we'll send a one-time replacement. All claims require photo evidence and are subject to review. One replacement per customer per order. Reconstituted products are not eligible. We are not responsible for misuse or improper storage after delivery.

You can reach our support team via email at support@aminotek.com. We typically respond within 24 hours on business days. For order issues, have your order number ready. Our team can help with product questions, order tracking, and any concerns about your purchase.

You can reach our support team via email at support@aminotek.com. We typically respond within 24 hours on business days. For order issues, have your order number ready. Our team can help with product questions, order tracking, and any concerns about your purchase.

You can reach our support team via email at support@aminotek.com. We typically respond within 24 hours on business days. For order issues, have your order number ready. Our team can help with product questions, order tracking, and any concerns about your purchase.

You can reach our support team via email at support@aminotek.com. We typically respond within 24 hours on business days. For order issues, have your order number ready. Our team can help with product questions, order tracking, and any concerns about your purchase.