Every order is protected against damage in transit. If your product arrives damaged,
we'll
send a one-time replacement. All damage claims must include photo evidence and are
subject to review. One replacement per customer per order.
Take clear photos of the damaged
product and packaging as soon as
it
arrives. This evidence is required for all
damage claims.
Email support@aminotek.com with your
order number and photos of
the damage.
We'll respond within 24 hours.
Once we verify the damage, we'll ship a
one-time replacement at no
cost to you.
All claims are subject to review.
We take quality seriously. If your order arrives damaged in transit, we'll send a one-time replacement at no cost to you. Photo evidence is required and all claims are subject to review. One replacement per customer per order.
Document the damage or issue
with clear photos
Send photos and order number to
support@aminotek.com
We'll ship a replacement within 24
hours
Note: One replacement per customer per order. All claims are subject to review and may be denied if evidence is insufficient or suspicious activity is detected. Aminotek reserves the right to deny replacement requests at its sole discretion.
All products are sold strictly for research purposes. Aminotek is not responsible for any misuse, improper storage, or reconstitution of products.
Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage.
Excessive or suspicious claims may result in account review and denial of future replacements.
By placing an order, you acknowledge and agree to this policy.
